Megan Roxberg
West Point
Summary
Dedicated crew member with strong customer service skills, trained new staff, and resolved inquiries efficiently. Committed to enhancing guest experiences through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Crew Member
Mann's Mcdonalds
Fort Madison, IA
02.2024 - 10.2025
- Operated cash register, processed transactions accurately and efficiently.
- Maintained cleanliness of work areas, following health regulations.
- Trained new crew members on operational procedures and customer service skills.
- Resolved customer inquiries effectively, promoting positive dining experiences.
- Monitored equipment functionality, reporting any malfunctions promptly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Gas Station Attendant
Jet Gas Corp.
West Point, IA
01.2023 - 10.2023
- Maintained cleanliness of service areas and equipment to enhance customer experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and reporting.
- Trained new attendants on operational procedures and customer service standards.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Restaurant Hostess
Buffalo 61
Fort Madison, IA
05.2022 - 09.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Handled guest inquiries and concerns with professionalism, enhancing customer satisfaction.
- Assisted in training new host staff on operational procedures and best practices.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts - AA
Southeastern Community College
West Burlington, IA12-2026
High School Diploma -
Fort Madison High School
Fort Madison, IA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Interactive communication skills
- Flexible schedule
Timeline
Crew Member
Mann's Mcdonalds
02.2024 - 10.2025
Gas Station Attendant
Jet Gas Corp.
01.2023 - 10.2023
Restaurant Hostess
Buffalo 61
05.2022 - 09.2022
Associate of Arts - AA
Southeastern Community College
High School Diploma -
Fort Madison High School