Megan Ydiaquez
Riverside,CA
Summary
Store Manager with extensive experience in driving sales and enhancing customer satisfaction at See's Candies. Proven ability to lead teams, implement innovative merchandising strategies, and manage retail inventory effectively. Strong problem-solving skills and a commitment to fostering customer loyalty and business growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
See's Candies
Jurupa Valley, CA
11.2014 - Current
- Managed daily operations to ensure smooth store functioning while maintaining cleanliness and safety.
- Optimized inventory and cash control processes, overseeing store opening and closing procedures.
- Resolved customer complaints promptly, enhancing relationships and fostering loyalty.
- Led a team of employees in a fast-paced environment through proactive communication and positive reinforcement.
- Created innovative visual merchandising displays and layouts to maximize sales potential.
- Conducted regular performance reviews, offering constructive feedback to support staff development.
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings.
- Approved payroll submissions while optimizing labor scheduling within budget constraints.
Veteran Affairs School Certifying Official
Allied Schools
Laguna Hills, CA
06.2009 - 04.2016
- Assisted veterans in applying for educational benefits, ensuring accurate submissions.
- Billed VA for student education payments to secure funding efficiently.
- Issued transcripts and certifications upon program completion to students promptly.
- Cultivated effective relationships with students and Veteran Affairs office for smooth operations.
- Demonstrated strong time management skills, consistently meeting all deadlines.
- Communicated clearly and professionally in both verbal and written formats.
- Adapted quickly to fast-paced environments while maintaining high service standards.
Store Manager
Proactiv Solutions
Mission Viejo, CA
07.2004 - 06.2009
- Enhanced sales and minimized shrinkage through exceptional customer service and adherence to standards.
- Reconciled daily sales transactions to ensure accurate revenue logging and financial stability.
- Coached sales associates on product knowledge and effective selling techniques, elevating customer satisfaction ratings.
- Approved payroll submissions for employees, ensuring prompt compensation.
- Conducted performance reviews to deliver constructive feedback and promote professional growth.
- Developed innovative visual merchandising displays to attract customers and maximize sales impact.
- Trained staff in customer service excellence, significantly improving overall customer experience.
- Resolved customer complaints empathetically, fostering increased loyalty and repeat business.
Education
Saddleback College
Mission Viejo, CAHigh School Diploma -
Laguna Hills High
Laguna Hills, CASkills
- Customer service and relations
- Problem-solving
- Multitasking and organization
- Team leadership
- Training and mentoring
- Store operations
- Communication skills
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
Certification
ServeSafe Certification
Timeline
Store Manager
See's Candies
11.2014 - Current
Veteran Affairs School Certifying Official
Allied Schools
06.2009 - 04.2016
Store Manager
Proactiv Solutions
07.2004 - 06.2009
Saddleback College
High School Diploma -
Laguna Hills High