Meghan Francia
ALBUQUERQUE,NM
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Hermosa Plastic Surgery
02.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Oriented and trained new staff on proper procedures and policies.
Account Manager
Wafd Insurance Group
05.2015 - 04.2017
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Anticipated clients' needs by staying in touch on regular basis.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
Education
Certified Medical Assistant -
University of New Mexico
Albuquerque, NM05-2023
Bachelor of Science - Elementary Education
Eastern New Mexico University
Portales, NM05-2011
Skills
- Patient-focused care
- Medical office administration
- Intake control
- Vital signs monitoring
- Patient-centered care
- Emergency response training
- Treatment Planning
- Client confidentiality
- Aftercare follow up
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support Certification
- Bloodborne Pathogen Certification
Timeline
Certified Clinical Medical Assistant
Hermosa Plastic Surgery
02.2020 - Current
Account Manager
Wafd Insurance Group
05.2015 - 04.2017
Certified Medical Assistant -
University of New Mexico
Bachelor of Science - Elementary Education
Eastern New Mexico University
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