MEGHAN POSEY
Columbus,OH
Summary
Motivated worker experienced in guest relations. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the venues. Adept at multitasking a variety of tasks such as communicating with vendors and clients, answering phone calls, and responding to emails.
Overview
5
5
years of professional experience
Work History
Server
Condado Tacos
Columbus, OH
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Event Coordinator
Milo's Catering
Columbus, OH
05.2023 - 01.2024
- Managed event planning and execution using strong attention to detail and communication skills
- Oversaw event day tasks and responded to last-minute changes and challenges
- Resolved any issues that arose during events in a professional manner while maintaining composure under pressure
- Coordinated and monitored vendors to ensure timely delivery of services for successful event execution
- Participated in pre-event meetings to review expectations and resolve last-minute issues with customers.
Server
TopGolf
Columbus, US
05.2022 - 05.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server/Hostess
Roosters
Columbus, US
08.2021 - 05.2022
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Bussed and reset tables to keep the dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customers' questions, recommended items and recorded order information.
Server/Hostess
Roosters
Huber Heights, US
08.2019 - 07.2021
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Bussed and reset tables to keep the dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customers' questions, recommended items and recorded order information.
Education
Bachelor Of Arts - Communications
The Ohio State University
Columbus, OH08.2024
High School Diploma -
Wayne High School
05.2020
Skills
- Guest Relations Management
- Quality Control
- Records Management
- Schedule Management
- Business Growth
- Time Management
- Project Management
- Staff Management
Timeline
Event Coordinator
Milo's Catering
05.2023 - 01.2024
Server
Condado Tacos
02.2023 - Current
Server
TopGolf
05.2022 - 05.2023
Server/Hostess
Roosters
08.2021 - 05.2022
Server/Hostess
Roosters
08.2019 - 07.2021
Bachelor Of Arts - Communications
The Ohio State University
High School Diploma -
Wayne High School