Me'ira Jones
Parlin,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
Clover Health
10.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Assistant Office Manager
FamilyCare Medical Transportation
01.2015 - 09.2019
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
BDC Representative
Planet Honda
01.2017 - 11.2017
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Bachelor of Applied Science - Radiography
Union County College
Cranford, NJ09.2024
High School Diploma -
Abraham Clark High School
Roselle, NJ06.2015
Skills
- Appointment Scheduling and Confirmation
- Microsoft Excel
- Microsoft Windows
- Route Dispatch
- Staff Training
- Microsoft Word
- Microsoft PowerPoint
- Multitasking Abilities
- Problem-Solving
- Organization and Time Management
- Decision-Making
- Written Communication
Certification
- First Aid/CPR Certified
- Certified Professional Development , Penn State BetterKid Care Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Member Service Representative
Clover Health
10.2020 - 02.2021
BDC Representative
Planet Honda
01.2017 - 11.2017
Assistant Office Manager
FamilyCare Medical Transportation
01.2015 - 09.2019
Bachelor of Applied Science - Radiography
Union County College
High School Diploma -
Abraham Clark High School
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