Rhonda Layne
Joliet ,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
PCG Consultant
Maywood, IL
01.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Customer Service Agent
Chicago Transit Authority, CTA
Chicago, IL
04.2018 - 01.2020
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Educated customers on company systems, form completion and access to services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Production Assembler
Ford Assembly Plant
Chicago, IL
03.2015 - 01.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Recorded production on log sheets with [Software].
- Verified part numbers and placed parts in appropriate shipping containers.
Education
Criminal Justice Administration - Criminal Justice
University of Phoenix
Tempe, AZ01.2023
Paralegal Certificate - Criminal Justice
Chicago State University
06.2008
Skills
- Appointment Scheduling and Confirmation
- Efficient and Detail-Oriented
- Member Relations
- Customer Retention Strategies
- Customer Account Management
- Data Entry and Maintenance
References
Available upon request.
Timeline
Member Service Representative
PCG Consultant
01.2021 - Current
Customer Service Agent
Chicago Transit Authority, CTA
04.2018 - 01.2020
Production Assembler
Ford Assembly Plant
03.2015 - 01.2018
Criminal Justice Administration - Criminal Justice
University of Phoenix
Paralegal Certificate - Criminal Justice
Chicago State University