Melanie Martin
Oak Ridge, MO,MO
Summary
Results-driven professional with strong skills in customer service and team leadership. Experienced in cash handling and employee training, committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Casey General Store
Perryville, Missouri
12.2005 - 09.2006
- Led cashier team in daily operations and customer service.
- Trained new cashiers on policies and procedures.
- Managed cash register operations and balanced cash drawers.
- Ensured compliance with company safety and security standards.
- Resolved customer inquiries and complaints effectively.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Assisted customers with locating items within the store when requested.
Office Assistant
Emma
Perryville, Missouri
10.2001 - 05.2005
- Managed office supplies and inventory for efficient daily operations.
- Organized and maintained electronic and paper filing systems for easy access.
- Supported team communications by preparing reports and memos as needed.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
Cashier Team Lead
ConocoPhillips
Perryville, Missouri
05.1999 - 08.2003
- Led cashier team in daily operations and customer service.
- Trained new cashiers on policies and procedures.
- Managed cash register operations and balanced cash drawers.
Education
Some College (No Degree) - Buisness
Dickinson Buisness College
Kansas City, MOSkills
- Cash register operations
- Customer service
- Team leadership
- Employee training
- Cash handling
- Stock management
Accomplishments
customer service awards
Timeline
Cashier Team Lead
Casey General Store
12.2005 - 09.2006
Office Assistant
Emma
10.2001 - 05.2005
Cashier Team Lead
ConocoPhillips
05.1999 - 08.2003
Some College (No Degree) - Buisness
Dickinson Buisness College