MELANIE ESPINOZA
Riverview
Summary
Dedicated and dependable employee with extensive experience in cash register operations, merchandise stocking, and delivering exceptional customer service. Strong organizational skills and punctuality demonstrated. Committed to creating a positive work environment and always willing to adapt and take on various responsibilities. Highly motivated to contribute to the success of the team and open to new roles and opportunities in customer service, hospitality, and retail environments. Known for a strong work ethic and a quick ability to learn new skills. Valuable experience in data entry.
Overview
5
5
years of professional experience
Work History
Crew Member
Sonic
09.2020 - 04.2021
- Provided fast, friendly service by taking customer orders and ensuring accuracy.
- Restocked supplies, maintained cleanliness, and assisted with food preparation.
- Delivered quality customer service, ensuring guest satisfaction with every interaction.
Packer
Amazon
10.2021 - 01.2022
- Assembled customer orders from stock and packed items efficiently for timely shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier/Barista
Green Island Yogurt 'N' Tea Bar
01.2022 - 01.2023
- Process an average of 50 transactions daily while ensuring accuracy in cash handling and register operations.
- Train new hires, improving team efficiency and customer service.
- Maintain a clean and sanitized environment, adhering to safety and hygiene regulations.
- Provide product recommendations and promote additional sales using suggestive selling techniques.
- Greeted customers entering store and responded promptly to customer needs.
Mobile Expert
T-Mobile
09.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
High School Diploma -
Riverview High School
Riverview, FL05.2021
Some College (No Degree) - Diagnostic Medical Sonography
Hillsborough Community College
Tampa, FLNail Technician - Nail Technician
Artistic Nails And Beauty Academy
Tampa, FL02.2022
Skills
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Cleaning and Sanitizing
- Cooperative Attitude
- Detail-Oriented
- Positive Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
09.2023 - Current
Cashier/Barista
Green Island Yogurt 'N' Tea Bar
01.2022 - 01.2023
Packer
Amazon
10.2021 - 01.2022
Crew Member
Sonic
09.2020 - 04.2021
Some College (No Degree) - Diagnostic Medical Sonography
Hillsborough Community College
Nail Technician - Nail Technician
Artistic Nails And Beauty Academy
High School Diploma -
Riverview High School
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