Melanie Gugino
Buffalo,NY
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Catholic Health System
12.2024 - Current
- Managed patient intake processes, ensuring accurate documentation and efficient scheduling.
- Assisted healthcare providers with patient examinations, enhancing clinical workflow and patient experience.
- Administered immunizations and medications, maintaining compliance with safety protocols and regulations.
- Educated patients on treatment plans and preventive care, fostering improved health outcomes.
- Assisted healthcare providers with clinical procedures, maintaining focus on patient safety and comfort.
- Coordinated patient scheduling and managed appointment calendars to enhance operational efficiency.
- Administered patient assessments and recorded vital signs to ensure accurate health documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Assistant Store Manager
Victoria's Secret
11.2023 - 01.2024
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Coordinated solutions to resolve escalated customer service issues.
- Rotated products following seasonal trends and styles according to company strategy.
- Scheduled and delegated assignments to maximize coverage.
- Oversaw expenses, deposits and receipts to support recordkeeping.
- Supervised and disciplined employees to reach performance targets.
- Reduced shrinkage with successful loss prevention strategies.
- Ran promotions and in-store events to increase sales.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Collaborated with Store Manager in planning and implementing marketing campaigns.
- Coordinated employee schedules to optimize staffing levels during peak hours or special events.
- Conducted regular audits to maintain compliance with company standards and regulations.
- Supervised staff members to ensure adherence to store policies and guidelines.
Medical Assistant
Catholic Health
04.2022 - 01.2023
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
- Schedule and work hand and hand with office manager on managing the other employees.
- Assisted clinicians with in-office procedures.
- Educated patients on prescribed medications, treatments and procedures.
- Completed intakes, measuring vital signs and documenting symptoms.
- Trained new medical assistants on office procedures and protocols.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Instructed patients on proper specimen collection techniques for various tests.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Coordinated efficient office schedules based on patient and provider availability.
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
Schedule Assistant
American Eagle
05.2020 - 04.2022
- Executed work safely and according to schedule with detailed plans and resource schedules.
- Updated team on schedule status in regular meetings and made proactive updates to account for new developments.
- Utilized critical path method techniques to optimize project schedules.
- Verified schedule timelines with on-site staff and external contractors.
- Maintained historical records of completed projects for future reference.
- Documented base schedule for future turnaround schedule, continuously refined strategies and shared baseline details across sites.
- Developed and maintained project schedules using scheduling software.
- Assisted in development of recovery plans for delayed projects.
- Assisted in preparing schedule reports for management review.
- Coordinated with team members to gather project status updates.
- Arranged rooms, equipment and supplies for each scheduled event.
- Monitored resource allocation and adjusted schedules as needed.
- Analyzed project data to improve scheduling processes and procedures.
PCA
Ecmc
04.2020 - 04.2022
- Prepared, organized and utilized supplies and equipment to prevent wastage.
- Helped stabilize and treat patients during emergency situations.
- Entered treatment data into designated clinical applications accurately.
- Worked alongside registered nursing staff and followed care plans.
- Kept rooms clean and ready to meet individual needs.
- Collaborated with team to deliver high-quality care and enhanced healthcare standards.
Payroll Manager
Victoria Secret
06.2018 - 03.2021
- Issued W-2 forms annually according to IRS guidelines for all active and former employees.
- Collaborated with IT department to enhance system capabilities and resolve technical issues within payroll software.
- Updated salary structures in accordance with market trends or organizational changes that affected compensation levels.
- Assisted external auditors during annual audits by providing necessary documentation related to payroll transactions.
- Communicated regularly with upper management regarding key performance indicators KPIs in relation to organization's overall financial health.
- Managed garnishment orders, ensuring timely remittance of deductions as required by law.
- Trained new staff members on payroll systems and procedures.
Education
High School -
Kenmore West High School
Buffalo, NY06.2017
Associate of Applied Science - Nursing
Trocaire College
Buffalo, NY12-2026
Skills
- Customer Service Skills
- Retaining Top Talent
- Performance Goals
- Store Operations
- Customer Experience
- Privacy Act
- Providing Feedback
- Loyalty Programs
- Superior Customer Service
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Medical terminology
Timeline
Medical Assistant
Catholic Health System
12.2024 - Current
Assistant Store Manager
Victoria's Secret
11.2023 - 01.2024
Medical Assistant
Catholic Health
04.2022 - 01.2023
Schedule Assistant
American Eagle
05.2020 - 04.2022
PCA
Ecmc
04.2020 - 04.2022
Payroll Manager
Victoria Secret
06.2018 - 03.2021
High School -
Kenmore West High School
Associate of Applied Science - Nursing
Trocaire College