Melanie Longino
Madison,WI
Summary
Dynamic and results-driven professional with extensive experience at Wendy's, recognized for enhancing operational efficiency and achieving an 8% weekly sales growth. Skilled in customer service and team leadership, adept at multitasking and problem-solving in fast-paced environments while maintaining high standards of food safety and quality.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonalds
- Assisted in training new crew members on processes, policies, and best practices for efficiency.
- Monitored inventory levels, reporting shortages and ensuring timely replenishment of supplies.
- Adapted quickly to changes in menu offerings and procedures during peak service hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Crew Member
Wendys
2017.06 - 2021.10
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare menu items.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted team members during peak hours to enhance service delivery.
Shift Manager
Wendys
2019.02 - 2021.10
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated staff schedules and managed labor costs effectively.
- Trained new employees on operational procedures and customer service expectations.
- Monitored inventory levels and ordered supplies to maintain efficient workflow.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
General Manager
Wendys
2024.08 - Current
- Oversaw daily operations to ensure adherence to quality and service standards.
- Implemented cost control measures to enhance profitability and operational efficiency.
- Led team training initiatives, improving staff performance and customer satisfaction scores.
- Managed a workforce consisting of 15 crew members and 4 managers.
- Achieved 8% growth in sales on a weekly basis.
Assistant General Manager
Wendys
2021.10 - 2024.06
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices to optimize supply chain efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
Crew Member
Noodles & Company
2015.06 - 2017.04
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare menu items.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted team members during peak hours to enhance service delivery.
- Processed transactions accurately and managed cash register operations.
- Followed food safety protocols to minimize risk of contamination.
Crew Member
Taco Bell
2013.06 - 2015.01
- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Prepared food items according to company standards, ensuring quality and consistency in every dish.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to achieve daily operational goals and enhance dining experience.
Education
High School Diploma -
West High School
Madison06.2013
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Integrity and honesty
- Safety awareness
- Leadership qualities
- Drive-thru operations
- Food preparation
Certification
ServSafe
Timeline
General Manager
Wendys
2024.08 - Current
Assistant General Manager
Wendys
2021.10 - 2024.06
Shift Manager
Wendys
2019.02 - 2021.10
Crew Member
Wendys
2017.06 - 2021.10
Crew Member
Noodles & Company
2015.06 - 2017.04
Crew Member
Taco Bell
2013.06 - 2015.01
Crew Member
Mcdonalds
High School Diploma -
West High School