Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Rosa

Woodland Hills,CA

Summary

I am confident that I'm a great asset to a team because I have a great work ethic, and a vocation for providing quality service. I am dependable, responsible and efficient!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Equinox
Woodland Hills, CA
03.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to over 25 calls to correct departments.
  • Contacted maintenance department immediately to resolve members issues.
  • Sell personal training packages to members.


Investigation /Research Assistant

USA Express Legal & Investigative Services
Woodland Hills, CA
11.2021 - 07.2022
  • Worked both independently and collaboratively in fast-paced environment.
  • Gathered, arranged and corrected research data to create criminal, civil and asset reports.
  • Fielded over 50 incoming telephone calls and emails.
  • Locate defendants that avoiding services.
  • Billed/Sent out invoices to attorneys.


Crew Member

Trader Joe's
Encino, CA
10.2018 - 03.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed order slips, picked products and staged merchandize to be shipped.


Front Desk Receptionist

Los Angeles Country Club
Los Angeles, CA
07.2016 - 11.2017
  • Answered multi-line phone system to respond to inquiries and transfer over 50 calls to correct departments.
  • Monitored office supplies by checking inventory and placing orders.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts.


Education

High School Diploma -

Cambridge Rindge & Latin
Cambridge, MA
06.2010

Skills

  • Positive Attitude and Energetic
  • Customer Service
  • Front Desk Operations
  • Telephone Etiquette
  • Microsoft Windows
  • Critical Thinking
  • Customer Complaint Resolution
  • Computer Proficiency

Certification

  • First Aid/CPR Certified

Languages

Portuguese
Native or Bilingual
Creole
Native or Bilingual

Timeline

Investigation /Research Assistant

USA Express Legal & Investigative Services
11.2021 - 07.2022

Front Desk Receptionist

Equinox
03.2021 - Current

Crew Member

Trader Joe's
10.2018 - 03.2020

Front Desk Receptionist

Los Angeles Country Club
07.2016 - 11.2017

High School Diploma -

Cambridge Rindge & Latin

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Melanie Rosa