Melanie Smoker
Altamonte Springs,FL
Summary
Dedicated professional with extensive experience in property management and staff oversight. Recognized for exceptional communication skills and effective financial budgeting, contributing to improved tenant engagement and operational compliance.
Overview
11
11
years of professional experience
Work History
Property Manager
Starr Property
07.2023 - 10.2025
- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Coordinated property maintenance schedules to optimize service delivery.
- Conducted regular inspections to uphold property standards and compliance.
- Streamlined leasing processes, enhancing tenant onboarding efficiency.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Store Manager
Magic Potion Smoke & Vape
03.2021 - 06.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented promotional strategies to boost sales and enhance customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Key Holder Supervisor
IHOP
01.2015 - 03.2020
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new staff on service protocols and customer interaction techniques.
- Managed inventory levels, conducting regular stock checks to minimize waste and shortages.
- Assisted in scheduling shifts, optimizing team coverage during peak hours for improved service efficiency.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
No Degree - Nursing
Gulf Coast State College
Panama City, FL03-2029
High School Diploma -
Orange Park High School
Orange Park, FL05-1996
Administrative Medical Billing & Coding - Administrative
Tom P Haney Technical School
Panama City, FL04-2006
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Leasing and sales
- Administrative support
- Multi-family property management
- Financial budgeting and reporting
- Lease administration
- Accounting operations
- Work order monitoring
- Decision-making
- Creative and adaptable
- Repair planning
Accomplishments
- Maintained occupancy rate at 100% for 9 months.
- Oversaw multiple residential family properties totaling over 700 individual units
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Property Manager
Starr Property
07.2023 - 10.2025
Store Manager
Magic Potion Smoke & Vape
03.2021 - 06.2023
Key Holder Supervisor
IHOP
01.2015 - 03.2020
No Degree - Nursing
Gulf Coast State College
High School Diploma -
Orange Park High School
Administrative Medical Billing & Coding - Administrative
Tom P Haney Technical School