Melanie Thompson

• Managed patient check-in processes utilizing Teams, EPIC, Excel, and Teletracking CWS.

• Facilitated transportation of patients to medical appointments.

• Handled incoming calls on multi-line system effectively.

• Completed and sent voucher documentation to ensure hotel discount availability for patients and families.

• Facilitated detailed walkthroughs of OB units to highlight services provided.

• Transported floral arrangements to hospital patients.

• Oversaw upkeep and organization of apparel inventory for the “Clothes Closet.”

• Fulfilled coverage needs across outpatient procedure floors at RMH, Rehab, and RCH

• Ensured customers had a memorable experience during the bear-building process.
• Handled cash transactions accurately and efficiently to facilitate smooth store operations.
• Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
• Trained new employees on company policies, procedures, and product knowledge, increasing overall team performance.
• Organized themed events at the store location, driving increased foot traffic and customer engagement.

• Increased parental involvement in their child''s education by maintaining open lines of communication and hosting informative parent meetings.
• Organized field trips that connected classroom content to real-world experiences, deepening student understanding of subject matter.
• Implemented differentiated instruction strategies, tailoring lesson plans to accommodate diverse learning needs and styles.
• Established clear expectations for behavior, promoting a respectful learning environment conducive to academic success.
• Monitored student progress using formative assessments, providing timely feedback to guide improvement and growth.
• Developed strong rapport with students, fostering a supportive classroom environment where all learners felt comfortable and confident.
• Participated in ongoing professional development opportunities to stay current with educational trends, enhancing instructional techniques and curriculum planning.
• Prepared and implemented lesson plans covering required course topics.

• Prepared, coordinated and distributed information about yearly schedule of activities and classes.
• Kept program children safe and secure at all times with proactive monitoring strategies.
• Identified and recruited potential volunteer workers.
• Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
• Analyzed revenue and program cost data to determine budget priorities.
• Trained and supervised religious education instructional staff.

• Oversaw operations of ten individuals.

• Delivered outstanding support to customers.

• Handled merchandise unloading and organized deliveries efficiently.

• Ensured timely restocking and presentation of inventory for customer access.

• Executed routine completion of forms and reports efficiently.

• Processed sales transactions swiftly and maintained register integrity.