Meleena Sorto
Riverdale,MD
Summary
Dynamic professional with a proven track record at Cooper’s Hawk Winery, specializing in office and team management. Known for enhancing patient and customer satisfaction while streamlining operations and effectively managing payroll. Bilingual with strong organizational skills and IT systems knowledge, consistently delivering significant achievements with a results-driven approach.
Overview
10
10
years of professional experience
Work History
Server
Cooper’s Hawk Winery
04.2021 - Current
- Presented order choices promptly and efficiently.
- Maintained a welcoming dining atmosphere with a positive attitude, ensuring complete guest satisfaction.
- Achieved ServSafe certification for proper alcohol and food handling.
Medical Office Supervisor
Advanced GI Associates
02.2018 - 05.2021
- Oversaw daily office operations to ensure efficient workflow and patient satisfaction.
- Supervised employees and managed administrative duties to ensure smooth office operations.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed billing processes for medical procedures and handled payroll for employees.
Bakery Retail/Sales Floor Associate
Whole Foods Market
09.2016 - 01.2018
- Prepared bakery and sales floor for daily operations, ensuring a welcoming and organized environment.
- Facilitated customers in pre-ordering their chosen bakery items.
- Ensured cleanliness and organization of both back of house and sales floor.
Office Assistant
Department of Housing and community development
01.2015 - 08.2016
- Answered phone calls and managed email inboxes to ensure efficient communication.
- Maintained filing systems for streamlined office operations.
- Assisted office managers in daily administrative tasks and client interactions.
Education
Prince George’s Community College - Criminal Justice
Prince George’s Community College
05.2018
Fairmont Heights High School -
Fairmont Heights High School
05.2017
Skills
- Office and Team Management Expertise
- Managing Customer Correspondence
- Effective Communication
- Strong Organizational Skills
- IT Systems Knowledge
- Payroll Processing
- Bilingual
Timeline
Server
Cooper’s Hawk Winery
04.2021 - Current
Medical Office Supervisor
Advanced GI Associates
02.2018 - 05.2021
Bakery Retail/Sales Floor Associate
Whole Foods Market
09.2016 - 01.2018
Office Assistant
Department of Housing and community development
01.2015 - 08.2016
Prince George’s Community College - Criminal Justice
Prince George’s Community College
Fairmont Heights High School -
Fairmont Heights High School
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