Melinda Castro
Hoschton,GA
Summary
Dynamic Office Manager with a proven track record at Fire Ring Farm, LLC, excelling in financial accounting and exceptional customer service. Successfully maintained confidentiality while enhancing client relationships and streamlining operations. Recognized for implementing effective strategies that reduced fraudulent activity during tenure as a Fraud Investigator at SSI, Inc.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Fire Ring Farm, LLC
07.2021 - 05.2024
- Assisted barn manager/trainer in all aspects of accounting included but not limited to invoicing clients for lessons, boarding, shows etc.
- Created and maintained company website.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Remote position.
Assistant to Lead Engineer
Casswell Design Group, LLC
07.2018 - 03.2021
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted Lead Engineer in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted Lead Engineer in obtaining permits from local counties for building purposes.
- Maintained company website.
- Remote position
Fraud Investigator
SSI, Inc.
10.2008 - 09.2012
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- investigated mortgage fraud as a result of predatory lending.
- Drafted final report to submit to lenders.
Education
Bachelor of Science - Exercise Physiology
Georgia State University
Atlanta, GA05-1987
Skills
- Excellent Customer service
- Organizational skills
- Clear oral/written communication
- Document management
- Scheduling coordination
- Human resources
- Event coordination
- Financial accounting
Software
Microsoft Office - proficient
Accounting Software - Quickbooks, Square - proficient
Social Media - proficient
Windows - proficient
Timeline
Office Manager
Fire Ring Farm, LLC
07.2021 - 05.2024
Assistant to Lead Engineer
Casswell Design Group, LLC
07.2018 - 03.2021
Fraud Investigator
SSI, Inc.
10.2008 - 09.2012
Bachelor of Science - Exercise Physiology
Georgia State University
Similar Profiles
Savannah BremerSavannah Bremer
Customer Service and Cashier/ Prep Cook at Black Fire Farm LLCCustomer Service and Cashier/ Prep Cook at Black Fire Farm LLC
Leoncio MunozLeoncio Munoz
Packing, Shipping, and Receiving Assembler at Ring of FirePacking, Shipping, and Receiving Assembler at Ring of Fire
Edwin PeterEdwin Peter
Sales engineer at Ring International Trading LLCSales engineer at Ring International Trading LLC
Cassie LeBlancCassie LeBlanc
Lead Georgia Pre-K Teacher at Storybrook AcademyLead Georgia Pre-K Teacher at Storybrook Academy
Cindy BrowningCindy Browning
Front Office Coordinator at Hospice and In-Home Palliative Care of Northeast Georgia Medical CenterFront Office Coordinator at Hospice and In-Home Palliative Care of Northeast Georgia Medical Center