Melinda Mckinlay
Red Bluff,CA
Summary
Results-driven General Manager with a strong focus on operations management, staff training, and customer satisfaction. Expertise in implementing cost control measures and ensuring compliance to enhance team performance and streamline processes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
Motel 6
Redding, California
04.2023 - 07.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations of Motel 6 to ensure smooth service delivery.
- Supervised staff training and development programs to boost team capabilities and service quality.
- Implemented cost-control measures to optimize resource allocation and efficiency.
- Coordinated scheduling and staffing to meet operational demands effectively.
- Oversaw guest relations to address concerns and improve satisfaction levels.
- Maintained high standards of cleanliness and safety in all guest areas.
- Conducted regular inspections to ensure compliance with brand standards and regulations.
- Streamlined communication between departments, enhancing workflow and collaboration.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Evaluated processes for effectiveness and developed new systems to optimize overall productivity.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Center Sales Manager
Advance America
Corning, California
09.2021 - 04.2023
- Managed daily operations of sales center and ensured team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with regional managers to align sales strategies with company goals.
- Implemented marketing initiatives to increase community awareness and engagement.
- Maintained compliance with company policies and industry regulations in operations.
- Reviewed financial statements regularly to assess progress towards established goals.
Assistant Manager
Travel Centers of America
Coachella, California
03.2021 - 09.2021
- Assisted in managing daily operations for travel centers across multiple locations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Led team meetings to discuss operational updates and address employee concerns.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with company policies and safety regulations at all times.
- Developed and maintained positive relationships with vendors and partners.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Shelter Manager
PATH HOMELESS SHELTER
Red Bluff, California
08.2019 - 03.2020
- Managed daily operations and staff schedules for a homeless shelter.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Coordinated intake processes and assessed client needs effectively.
- Provided crisis intervention services including de-escalation techniques and conflict resolution methods.
- Oversaw compliance with safety regulations and best practices in service delivery.
- Ensured compliance with all applicable laws and regulations related to shelter operations.
- Facilitated community partnerships to enhance support services for clients.
- Maintained accurate records of client data including demographics, assessments, progress notes, referrals.
- Collaborated with social workers and other professionals in order to provide comprehensive care for clients.
General Manager
Ihop
Chico, California
03.2007 - 12.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented cost-control measures to optimize resource allocation and efficiency.
- Coordinated scheduling and staffing to meet operational demands effectively.
- Oversaw guest relations to address concerns and improve satisfaction levels.
- Conducted regular inspections to ensure compliance with brand standards and regulations.
- Maintained high standards of cleanliness and safety in all guest areas.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Education
GED -
Enterprise HIGH School
Redding, CA11-1999
Skills
- Budget management
- Staff training
- Operational efficiency
- Guest relations
- Inventory control
- Customer service
Certification
- Food Handlers Certificate
Timeline
General Manager
Motel 6
04.2023 - 07.2026
Center Sales Manager
Advance America
09.2021 - 04.2023
Assistant Manager
Travel Centers of America
03.2021 - 09.2021
Shelter Manager
PATH HOMELESS SHELTER
08.2019 - 03.2020
General Manager
Ihop
03.2007 - 12.2017
GED -
Enterprise HIGH School