Melisa Borrero
Miami,FL
Summary
Experienced and detail-oriented administrative professional dedicated to maintaining clean, neat, and presentable reception areas. Proficient in coordinating documents, digital files, and correspondence to support high-volume operations. Excellent clerical, time management, and multitasking abilities developed over 1 year of experience.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Juan A Mantilla MDPA
Miami
02.2022 - 05.2024
- Typed and proofread correspondence, memos and meeting minutes
- Relayed messages promptly to proper parties
- Welcomed clients and visitors and directed to appropriate departments
- Cleaned and organized lobby and reception areas and set up coffee station for visitors
- Answered heavy volume phone calls and handled high traffic lobby area
- Signed visitors in and out of office and validated parking.
Front Desk Receptionist
Banfield Animal Hospital
Miami, FL
03.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Cashier
Norman Brothers
Miami
06.2018 - 09.2019
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs and gave back change
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Ordered, stocked and rotated aisles and departments
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Assisted customers with locating items, answered questions and provided directions
- Greeted customers and provided prompt and friendly service
- Answered questions regarding special and seasonal products
- Bagged and packaged customer orders and purchases.
Customer Service Representative
Cold Stone
Miami, FL
07.2016 - 11.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
Miami Dade College
Miami, FL05.2017
Skills
- Customer service excellence
- Regulatory compliance
- Cash handling
- File management
- Greet visitors
- Task prioritization
- Teamwork
- Telephone Etiquette
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Juan A Mantilla MDPA
02.2022 - 05.2024
Front Desk Receptionist
Banfield Animal Hospital
03.2020 - 08.2022
Cashier
Norman Brothers
06.2018 - 09.2019
Customer Service Representative
Cold Stone
07.2016 - 11.2017
GED -
Miami Dade College