Melissa Aprile
Jacksonville,FLORIDA
Summary
Efficient when it comes to multi-tasking and dealing with customers, offering over 10 years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations.
Focused in providing amazing customer service with over 10 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.
Overview
8
8
years of professional experience
Work History
Server
Metro Diner
Jacksonville, FLORIDA
01.2013 - 08.2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Greeted newly seated guests quickly and efficiently.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Server
Hooters
02.2007 - 05.2010
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted newly seated guests quickly and efficiently.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Processed customers' payments and provided receipts.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2007
Skills
- Liquor, wine and food service
- Wine pairings
- Buffet setup and takedown
- Dish preparation
- Food safety understanding
- Effective customer upselling
- Point of Sale (POS) system operations
- Table Bussing
- Check payment processing
- Menu knowledge
- High-volume dining
- Dining customer service
- Price memorization
- Menu memorization
- Quality control
- White glove service
- Service prioritization
- Relationship management
Timeline
Server
Metro Diner
01.2013 - 08.2015
Server
Hooters
02.2007 - 05.2010
High School Diploma -
Mandarin High School