Melissa Bush
Minneapolis,MN
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy Inc
02.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Retail Sales Associate
TJX Companies
02.2021 - Current
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Answered questions about store policies and addressed customer concerns
Teacher's Assistant
Anoka Hennepin School District
09.2015 - 06.2021
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw 15+ students in the classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Assessed student assignments to check quality and completeness before submission for grading.
Education
High School Diploma -
ACGC High School
Grove City, MN05.1999
Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Order and Refund Processing
- Data Entry and Maintenance
- Cash Register Operations
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Valid Driver's License
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Cultural Awareness
Timeline
Customer Service Representative
Centerpoint Energy Inc
02.2023 - Current
Retail Sales Associate
TJX Companies
02.2021 - Current
Teacher's Assistant
Anoka Hennepin School District
09.2015 - 06.2021
High School Diploma -
ACGC High School
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