Melissa Cruz
Bronx,NY
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Montefiore Medical Group
04.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Quality Specialist-Accessioning
Mount Sinai Genomics (SEMA4 Genetics lab)
Bronx, NY
04.2019 - 02.2020
- Find the solution to daily queries send by the accessioning team (medgis)
- Review requisitions and make sure accurate completion
- Confirm that the correct sample were received for testing indicated
- Obtain patient demographics/ insurance if needed
- Fax documents as well as reports to client
- Issue out saliva kits if received unlabeled or mislabeled
- Request for redraw if needed
Case Manager/Patient Care Coordinator
Essen Medical Associates
Bronx, NY
07.2018 - 04.2019
- Complete patient assessments
- Assist patient with completing housing applications
- Schedule patient doctors appointments including follow up
- Assist patients with finding shelters
- Refer patient to different social services such as HRA, SNAP, Meals on wheels etc
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
- Insurance Verification using E paces etc
- Process/update HIPAA-related paperwork and other institutional forms as necessary
- Collect or retrieve referrals or insurance authorizations as required
- Performs in a call center capacity (Faculty Practice Associates)
- Review and solve directors requests by emails
- Contact client and handled calls regarding different cases
- Answer phones for practice and schedule appointments
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
- May initiate reminder phones calls for next day appointments
- Performs other related duties
- Scheduled Medical transportation for patients (MAS transportation etc.)
Education
A.S. - Community Health
Hostos Community College /CUNY
Bronx, NYDiagnostic Medical Sonography
New York Medical Training
Skills
- Bilingual in English and Spanish
- Internet research and navigation
- Excellent communication and interpersonal skills
- Organized
- Basic computer skills
- Knowledge of Microsoft Word
- Knowledge of PowerPoint
- Knowledge of EMR
Timeline
Front Desk Receptionist
Montefiore Medical Group
04.2023 - 12.2024
Quality Specialist-Accessioning
Mount Sinai Genomics (SEMA4 Genetics lab)
04.2019 - 02.2020
Case Manager/Patient Care Coordinator
Essen Medical Associates
07.2018 - 04.2019
A.S. - Community Health
Hostos Community College /CUNY
Diagnostic Medical Sonography
New York Medical Training