Melissa Cullen
Colorado Springs
Summary
Motivated, hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible full-time employment with weekend and evening shift options. Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Lyft Inc.
12.2018 - Current
- Achieved consistently high customer scores due to exceptional service
- Drive passengers from pick-up points to deliver to destination
- Offered riders information about local attractions and restaurants
- Maintained strict compliance with safety rules for passenger and driver protection
- Followed safety rules to keep clean driving record with no accidents or incidents
- Cleaned vehicle regularly to maintain professional appearance.
Poker Dealer
Pikes Peak Poker
04.2017 - 08.2017
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay
- Dealt cards, inspected chips and table equipment, and monitored players to ensure fair and appropriate play
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
- Maintained enjoyable environment by entertaining and engaging players at tables
- Explained rules, took bets, and delivered payouts to facilitate movement of games
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons
- Deescalate angry guests or patrons using skills in active listening and positive engagement
- Prioritized and organized tasks to efficiently accomplish service goals.
Service Technician
Aspen Auto Clinic
09.2015 - 05.2017
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components
- Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition
- Setup and operated mechanical and manual servicing equipment
- Engaged with customers to deliver outstanding customer services and secure repeat business
- Logged services performed in service ticket system accurately
- Followed established job site safety rules, OSHA guidelines and company safety policies and procedures
- Traveled to a customer's home on pre-set appointment using company vehicle
- Completed yearly maintenance visits and examined previously completed work for accuracy
- Completed scheduled appointments on time to drive quality service
- Filled out work orders, repair logs, and maintenance plans to document work completed.
Assistant Manager
Express Oil Change & Tire Engineers
04.2010 - 06.2015
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education
Bachelor of Arts - Computer Science
University of Colorado At Colorado Springs
Colorado Springs, CO06.2026
Associate of Applied Science - Cyber Security
Pikes Peak Community College
Colorado Springs, Colorado05.2022
GED -
McEachern Highschool
Powder Springs, Georgia11.2002
Skills
- Customer service
- Microsoft office
- Maintenance
- Management Training
- Sales
- Cash handling
- Passenger transportation
- Passenger Safety
- Knowledge of German Language
- Traffic Laws and Regulations
- Safe Driving
- Motorcycle Endorsement
Timeline
Rideshare Driver
Lyft Inc.
12.2018 - Current
Poker Dealer
Pikes Peak Poker
04.2017 - 08.2017
Service Technician
Aspen Auto Clinic
09.2015 - 05.2017
Assistant Manager
Express Oil Change & Tire Engineers
04.2010 - 06.2015
Bachelor of Arts - Computer Science
University of Colorado At Colorado Springs
Associate of Applied Science - Cyber Security
Pikes Peak Community College
GED -
McEachern Highschool