Melissa Davis
Akron,OH
Summary
Proactive Guest Service Representative and Tour Guide with extensive experience in reservations, payment transactions, and guest relations. Skilled in resolving complaints diplomatically, fostering loyalty, and creating memorable experiences through tailored presentations. Strong knowledge of local area and expertise in financial transactions, customer service, and information protection.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
KOA
05.2024 - 08.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Tour Guide
Caverns Of Sonora
01.2024 - 05.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
High School Diploma -
Garfield High School
Akron, OH06.1987
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Financial Transactions
- Flexible Schedule
- Payment Processing
- Knowledge of local area
- Documentation And Reporting
- Information Protection
- Basic accounting
- First Aid Training
- Inventory Monitoring
Timeline
Guest Service Representative
KOA
05.2024 - 08.2024
Tour Guide
Caverns Of Sonora
01.2024 - 05.2024
High School Diploma -
Garfield High School
Similar Profiles
Haidyn LeathHaidyn Leath
Crew Member at KOACrew Member at KOA
Sheila BeardenSheila Bearden
Guest Service Representative at KOAGuest Service Representative at KOA
Andrea AchterbergAndrea Achterberg
Front Desk/Camp Host at KOAFront Desk/Camp Host at KOA