MELISSA FLANAGAN
Saltillo
Summary
Organized and proactive Office Manager with expertise in streamlining operations, leading teams, and keeping offices running smoothly. Energetic and positive attitude as a team leader.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Westside Dental Clinic
Tupelo
08.2015 - Current
- Scheduled patient appointments and effectively handled cancellations and last - minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed posting and reconciling payments and addressed aged receivables.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
- Validated insurance and advised patients of benefits and coverage.
- Implemented office policies to enhance efficiency and compliance.
- Trained new staff on office procedures and software systems.
- Developed and maintained filing systems for patient records and documents.
- Assisted in financial management by processing invoices and tracking expenses.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Dental Assistant
Westside Dental Clinic
Tupelo
08.2010 - 08.2015
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Took digital X-rays and intraoral photographs.
- Prepared treatment rooms with appropriate instruments before each appointment.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Made patient reminder calls and followed up on missed appointments.
- Scheduled appointments for patients using the office management system software.
- Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
- Ordered and monitored dental supplies and equipment inventory.
- Poured, trimmed, and polished study casts.
Optometrist Assistant
Kea Eye Center
Tupelo
05.2005 - 08.2010
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Reviewed medical records prior to patient appointments.
- Supported clerical staff to facilitate optimal patient care and operations.
Education
ASSOCIATE OF ARTS -
Itawamba Community College
HIGH SCHOOL DIPLOMA -
Saltillo High School
Skills
- Time management
- Organizational skills
- Insurance verification
- Appointment scheduling
- Patient billing
- Data entry
- Problem solving
- Effective communication
- Conflict resolution
- Workflow planning
- Business administration
- Office administration
Certification
- CPR/BLS Certified
- Mississippi Dental Radiology Certified
Timeline
Office Manager
Westside Dental Clinic
08.2015 - Current
Dental Assistant
Westside Dental Clinic
08.2010 - 08.2015
Optometrist Assistant
Kea Eye Center
05.2005 - 08.2010
ASSOCIATE OF ARTS -
Itawamba Community College
HIGH SCHOOL DIPLOMA -
Saltillo High School