Melissa Gonzales
Roswell,NM
Summary
Dedicated administrative professional with strong interpersonal skills, adept in customer relationship management and HIPAA compliance. Committed to enhancing patient experiences through efficient scheduling and organized office environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
New Mexico Youth Challenge Academy
Roswell, New Mexico
01.2023 - Current
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors and provided general information about the company.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate records and files related to participant enrollment and progress.
Medical Receptionist
New Mexico Rehabilitation Center
Roswell, New Mexico
01.2020 - 01.2023
- Managed patient scheduling and appointment confirmations efficiently.
- Handled medical records and insurance documentation accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Assisted with patient check-in and verification processes daily.
- Straightened up waiting room to maintain neat and organized space.
- Provided exceptional customer service to patients and families consistently.
- Implemented office procedures to improve workflow and efficiency.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Skills
- Office management
- Document handling
- Patient scheduling
- Records maintenance
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Call handling
- Multi-line telephone systems
- Calendar management
- Strong interpersonal skills
- Document preparation
- Typing proficiency
Timeline
Administrative Assistant
New Mexico Youth Challenge Academy
01.2023 - Current
Medical Receptionist
New Mexico Rehabilitation Center
01.2020 - 01.2023