Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Gutierrez

Hanford,CA

Summary

Dedicated Patient Care Coordinator with extensive experience in scheduling, healthcare documentation, and insurance verification. Known for managing high call volumes and ensuring seamless patient interactions, committed to improving patient satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

Childrens Choice Pediatric Dental Care
Visalia, CA
07.2024 - Current
  • Coordinate patient appointments, registrations, referrals, and follow-up visits to ensure a smooth patient experience.
  • Verify patient demographic information, insurance eligibility, and authorization requirements.
  • Communicate with insurance companies to verify benefits, obtain authorizations, and resolve coverage-related issues.
  • Follow up with patients regarding appointments, referrals, test results, and required documentation.
  • Managed 100+ calls daily. Coordinated appointments for 80+ clients per day.

Receptionist

PoshPearl Family
03.2022 - 12.2024
  • Manage front-desk operations, including visitor check-in, appointment scheduling, and daily office coordination
  • Use Microsoft Office, email, calendar, and office management systems to complete daily administrative responsibilities.
  • Managed 50+ calls daily. Coordinated appointments for 30+ clients per day

Education

Associate of Science - Health Sciences

West Hills Lemoore College
Lemoore, CA
06-2024

Medical Assistant - Medical

Hanford High
Hanford, CA

Skills

  • Patient care coordination
  • Insurance verification
  • Verbal and written communication
  • Scheduling
  • Healthcare documentation
  • Office administration
  • New hire training
  • Claims processing
  • Patient needs assessment and referral

Timeline

Patient Care Coordinator

Childrens Choice Pediatric Dental Care
07.2024 - Current

Receptionist

PoshPearl Family
03.2022 - 12.2024

Medical Assistant - Medical

Hanford High

Associate of Science - Health Sciences

West Hills Lemoore College