Melissa Ham
Property Manager
Baltimore,MD
Work Preference
Summary
Dynamic commercial real estate professional with over 10 years of expertise in property operations, tenant relations, and multi-building portfolio management. Proven track record of successfully executing million-dollar capital projects, including high-efficiency HVAC conversions and securing significant state sustainability grants. Proficient in Yardi Voyager, financial oversight, and vendor negotiations, with a strong ability to lead high-performing teams that enhance operational efficiency and maximize asset value. Committed to driving results and fostering sustainable practices within the real estate sector.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Property Manager
COPT Defense Properties
Columbia, MD
02.2024 - 09.2026
- Directed a $1M RTU installation and electrification project, converting multi-building HVAC units from gas to electric to lower carbon footprints and optimizing long-term operational costs. This installation secured a $235,000 sustainability grant from the Maryland Energy Administration by managing the end-to-end application, financial paperwork, and compliance processes.
- Developed and managed annual budgets and forecasts for 13 commercial buildings, driving strict expense control and financial oversight.
- Identified, bid, and executed capital and OPEX projects, ensuring cost-effective vendor selection, contract negotiation, and seamless project delivery.
- Leveraged Yardi Voyager to streamline procurement, approve purchase orders, and audit invoices for operational efficiency.
- Managed overall tenant relations and retention across the portfolio, using proactive communication to rapidly resolve concerns and maintain high satisfaction.
- Supervised and developed onsite staff, including recruiting, salary administration, and performance reviews to maintain a high-performing property team.
- Oversea facility management operations, conducting regular property inspections to ensure strict compliance with company standards and proactively addressing maintenance needs.
Property Assistant
COPT Defense Properties
Columbia, Maryland
06.2019 - 02.2024
- Supported daily property operations for 29 commercial properties in Columbia, Maryland, ensuring seamless administrative and facility processes.
- Leveraged Yardi systems to process purchase orders, vendor contracts, and invoices, expediting payments and maintaining accurate records.
- Assembled and coordinated bid proposals and service contracts for existing and new vendors, contributing to cost-effective vendor management.
- Corresponded with tenants via email, phone, and in-person meetings, fostering strong tenant relationships and prompt issue resolution.
- Ensured timely receipt of rent payments by sending monthly statements, reducing delinquencies, and improving cash flow.
- Built and maintained relationships with tenants through frequent, initiative-taking communication, enhancing tenant satisfaction and retention.
- Recorded and maintained all supply inventory items purchased, and managed office equipment and service agreements to support daily operations.
- Orchestrated food truck and tenant appreciation events, strengthening tenant engagement and community atmosphere.
Executive Assistant
KPMG
Baltimore, MD
12.2017 - 06.2019
- Provided high-level administrative support to office staff, 6 partners, and 5 managing directors, ensuring efficient daily operations.
- Managed and maintained complex calendars, correspondence, emails, and calls, streamlining scheduling and information flow for executives.
- Executed administrative decisions on behalf of executives, enabling timely responses and effective delegation of tasks.
- Coordinated complex domestic and international travel arrangements, prepared time and expense reports, and reconciled credit card statements to support executive productivity.
- Planned office events, including Holiday Christmas Party, Summer Events, and yearly town-hall meetings, enhancing employee engagement.
- Planned and implemented meetings and conferences on and off site, securing catering and organizing materials for seamless execution.
- Facilitated new hire orientations, accelerating onboarding and integration of new employees.
- Served on the Emergency Management Team as a Floor Response Team member, assisting with safe evacuation of all employees during emergencies.
- Created and facilitated the Baltimore Office Website, improving internal communications and resource accessibility.
Administrative Assistant/Office Manager
Atlantic Realty companies
Baltimore, MD
04.2016 - 11.2017
- Provided high-level support to the Property Manager and Building Engineer, including staff development, tenant inquiry resolution, and payroll processing.
- Managed and maintained calendars for 2 Property Managers, correspondence, emails, and calls for the Property Manager, ensuring efficient scheduling and communication.
- Coordinated travel arrangements, prepared time and expense reports, and reconciled credit card statements to support management operations.
- Conducted research to prepare and gather meeting materials for all departmental meetings, enhancing meeting productivity.
- Developed and maintained an alert system for upcoming deadlines on bills and projects, reducing missed deadlines and improving workflow.
- Booked conference rooms and coordinated catering for staff meetings and tenant events, ensuring smooth event logistics.
- Coordinated bids and proposals with potential vendors and contractors, supporting cost-effective procurement and project execution.
- Managed invoicing for tenants, collecting and applying rent payments to maintain accurate financial records and cash flow.
Education
Bachelor of Science - Bachelor of Science in Business Administration
Coppin State University
Baltimore, MD06.2028
Associate of Arts - Associates of Arts With A Concentration in Business Fundamentals
University of Phoenix
Baltimore, MD04.2020
Skills
Property management
Customer service-focused
Exceptional oral and written communication skills
Tenant relations
Staff management
Property tours and inspections
Vendor management
Financial budgeting and reporting
Business administration
Building operations
Accomplishments
- Demonstrated skill and career growth by being promoted 2 times in7years.
- Maintained occupancy rate at 100% for 24 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Notary Public, Baltimore City, Maryland, Baltimore, MD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Location Notes
LinkedIn: https://www.linkedin.com/in/melissa-ham-98322781
Timeline
Property Manager
COPT Defense Properties
02.2024 - 09.2026
Property Assistant
COPT Defense Properties
06.2019 - 02.2024
Executive Assistant
KPMG
12.2017 - 06.2019
Administrative Assistant/Office Manager
Atlantic Realty companies
04.2016 - 11.2017
Bachelor of Science - Bachelor of Science in Business Administration
Coppin State University
Associate of Arts - Associates of Arts With A Concentration in Business Fundamentals
University of Phoenix