Melissa Hubbard

Order Entry Tech:

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Improved patient satisfaction by efficiently processing prescriptions.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Collected co-payments or full payments from customers.

Solutions Specialty Department:

• Enhanced pharmacy efficiency by assisting and mentoring new technicians, ensuring adherence to established protocols.
• Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during call.
• Helping patient's and co workers in a supervisor role. De-escalating and problem solving issues for both patients and coworkers.
• Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Dispensed and labeled prescriptions with correct item and quantity.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Counted, measured, and compounded medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Stocked, labeled and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Entered and processed patients' prescriptions into internal system.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Interviewed patients to update and correct current medication lists.

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Counted, measured, and compounded medications following standard procedures.
• Stocked, labeled and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.