Melissa Javalera
San Marcos,CA
Summary
Dynamic server from Casero Taqueria with a proven track record in hospitality service expertise and sales excellence. Excelled in multitasking and upselling, significantly enhancing customer satisfaction and sales. Known for exceptional teamwork, adaptability, and a keen eye for detail. Skilled in POS operation and inventory management, consistently delivering personalized service and resolving concerns swiftly.
Overview
3
3
years of professional experience
Work History
Server
Casero Taqueria
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Pre-nursing
Miracosta College
Oceanside, CA12-2025
Skills
- Hospitality service expertise
- Memory retention
- Sales expertise
- Point of sale operation
- Teamwork and collaboration
- Able to build professional, friendly relationships
- Attention to detail
- Punctual
- Knowledgeable on current trends and fashion
- Adaptability
- Inventory management
Timeline
Server
Casero Taqueria
07.2021 - Current
Associate of Science - Pre-nursing
Miracosta College
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