Melissa Jenkins
Summary
Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Peckham
10.2021 - 08.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Performed routine data entry or document management.
- Responded to customer requests for products, services, and company information.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Customer Service Associate
Walgreens
12.2020 - 02.2022
- Answered questions about store policies and addressed customer concerns.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Demonstrated safe practices and procedures by adhering to company standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Contractor-Data Entry Operator
Robert Half International
06.2020 - 10.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified data files prior to entry to maintain high data accuracy.
Customer Service Representative
Maximus
01.2020 - 04.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
Food Service Representative
Noodles & Company
09.2005 - 12.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Arts (B.A.) in Education -
Central Michigan University
Mount Pleasant, MISkills
- Computer Proficiency
- Consultative Sales
- Courteous with Strong Service Mindset
- Data Entry
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Paperwork Processing
- Patient and Empathetic
- Proactive Self-Starter
- Report Generation
- Team-Oriented and Cooperative
- Upbeat and Positive Personality
References
References available upon request
Affiliations
- McLaren Board of Directors Member
Timeline
Customer Service Representative
Peckham
10.2021 - 08.2024
Customer Service Associate
Walgreens
12.2020 - 02.2022
Contractor-Data Entry Operator
Robert Half International
06.2020 - 10.2020
Customer Service Representative
Maximus
01.2020 - 04.2020
Food Service Representative
Noodles & Company
09.2005 - 12.2019
Bachelor of Arts (B.A.) in Education -
Central Michigan University
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