Melissa Jimenez Rodriguez
Chick-fil-A
St. Cloud,FL
2
Languages
3
years of professional experience
Reliable and motivated Shift Leader with over three years of experience in customer service, team leadership, cash handling, and high-volume retail operations. Skilled in inventory management, problem-solving, organization, and training. Bilingual in English and Spanish and committed to providing outstanding service in fast-paced environments.
Work History
Shift Leader
1 Year 6 Months- Lead daily front-of-house operations while supervising teams of 15,–20 employees.
- Coordinate team assignments and break schedules.
- Deliver exceptional customer service and resolve concerns.
- Count cash drawers, reconcile registers, and record daily financial information.
- Train and coach new team members.
- Monitor inventory and maintain organized workstations.
Team Leader / Team Member
1 Year 9 Months- Provided excellent customer service.
- Operated POS systems and processed payments accurately.
- Assisted with stocking inventory and workplace organization.
- Helped train new employees.
- Coordinated catering orders and guest communication.
- Organized community events and marketing initiatives.
- Developed operational procedures to improve efficiency.
Education
High School Diploma
Skills
Customer service
Point- Of- Sale (POS) systems
Team Leadership
Inventory management
Training & Coaching
Financial Reconciliation
Microsoft Office
Multi-Tasking
Cash handling
Marketing
Active Listening
Interpersonal skills
Leadership Development
- Crucial Conversations
- The New One Minute Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Chick-fil-A
02.2025 - CurrentRead More
Team Leader / Team Member
Chic-Fil-A
05.2023 - 02.2025Read More
Saint Cloud High School
High School Diploma
Read More