Melissa Loe
Graham,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills.
Overview
21
21
years of professional experience
Work History
BDC Representative
Halfman Group
03.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Kept detailed records of daily activities through online customer database.
Encoder
DHL ECommerce
06.2016 - 03.2017
- Improved data accuracy by meticulously inputting information into the system.
- Reduced errors and discrepancies with thorough proofreading of encoded data.
- Demonstrated professionalism by consistently meeting or exceeding expectations in terms of both productivity and accuracy.
- Efficient and detail-oriented Encoder. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
Customer Service Representative
Interstate Distributor
03.2013 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and backed up other customer service managers.
Massage Therapist, Lash and Nail Technician
Dolce Vita Day Spa
03.2003 - 06.2011
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Boosted repeat business through outstanding customer service and personalized experiences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
No Degree - Massage Therapy
Ashmead College
Fife, WA2000
High School Diploma -
Puyallup High School
Puyallup, WA06.1995
Skills
- Appointment setting
- CRM software
- Lead generation
- Attention to detail
- Excellent communication
- Task prioritization
- Customer service
- Multitasking
Timeline
BDC Representative
Halfman Group
03.2019 - Current
Encoder
DHL ECommerce
06.2016 - 03.2017
Customer Service Representative
Interstate Distributor
03.2013 - 05.2014
Massage Therapist, Lash and Nail Technician
Dolce Vita Day Spa
03.2003 - 06.2011
No Degree - Massage Therapy
Ashmead College
High School Diploma -
Puyallup High School
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