Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
4
4
years of professional experience
Work History
Patient Scheduler
Head & Neck Associates of OC
2021.08 - 2022.11
Verified insurance coverage and obtained pre-authorizations.
Confirmed patient appointments day before scheduled.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Answered phone calls and messages for 10 physicians in the medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Coordinator
Saddleback Neurology
2020.04 - 2021.08
Delivered excellent patient experiences and direct care.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Medical Receptionist
Marque Urgent Care
2018.08 - 2020.03
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Supported office staff and operational requirements with administrative tasks.
Transcribed phone messages and relayed to appropriate personnel.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Kept waiting room neat and organized by stacking magazines, removing trash, and sanitizing the lobby.
Education
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Career Networks Institute
Santa Ana, CA
07.2025
High School Diploma -
Laguna Hills High School
Laguna Hills, CA
06.2016
Skills
Obtaining authorizations
Insurance Verification
Patient confidentiality
Appointment Scheduling
Records Management
Multi-Line Phone Systems
Timeline
Patient Scheduler
Head & Neck Associates of OC
2021.08 - 2022.11
Patient Care Coordinator
Saddleback Neurology
2020.04 - 2021.08
Medical Receptionist
Marque Urgent Care
2018.08 - 2020.03
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Career Networks Institute
High School Diploma -
Laguna Hills High School
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