Melissa Marroquin
Aliso Viejo,CA
Summary
Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
4
4
years of professional experience
Work History
Patient Scheduler
Head & Neck Associates of OC
08.2021 - 11.2022
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Answered phone calls and messages for 10 physicians in the medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Coordinator
Saddleback Neurology
04.2020 - 08.2021
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Receptionist
Marque Urgent Care
08.2018 - 03.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Kept waiting room neat and organized by stacking magazines, removing trash, and sanitizing the lobby.
Education
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Career Networks Institute
Santa Ana, CA07.2025
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2016
Skills
- Obtaining authorizations
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Records Management
- Multi-Line Phone Systems
Timeline
Patient Scheduler
Head & Neck Associates of OC
08.2021 - 11.2022
Patient Care Coordinator
Saddleback Neurology
04.2020 - 08.2021
Medical Receptionist
Marque Urgent Care
08.2018 - 03.2020
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Career Networks Institute
High School Diploma -
Laguna Hills High School
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