Melissa Millsap
Kingsport,TN
Summary
Dynamic leader with proven expertise in small business operations and customer relations, honed at BluLis Boutique and Eastman Credit Union. Excelled in enhancing customer satisfaction and retention, demonstrated through strategic decision-making and effective problem-solving. Skilled in team collaboration and building, with a track record of driving significant improvements in service delivery and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Co-Owner
BluLis Boutique
12.2020 - 09.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Mortgage Loan Officer
Eastman Credit Union
03.2016 - 01.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Achieved high client retention rate by providing exceptional follow-up services and financial advice post-closing.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05-1985
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Customer retention
- Goal setting
- Problem-solving
- Clear communication
- Team collaboration
- Team building
Timeline
Co-Owner
BluLis Boutique
12.2020 - 09.2024
Mortgage Loan Officer
Eastman Credit Union
03.2016 - 01.2021
High School Diploma -
Volunteer High School
Similar Profiles
Shashank MahajanShashank Mahajan
Managing Director/Apparel Entrepreneur at Saj Dhaj Choice Boutique (Apparel Boutique)Managing Director/Apparel Entrepreneur at Saj Dhaj Choice Boutique (Apparel Boutique)
Carly RobbinsCarly Robbins
Owner at Laney G's Boutique LLC / Two Pistols Boutique LLCOwner at Laney G's Boutique LLC / Two Pistols Boutique LLC
Sara MancusoSara Mancuso
Boutique Owner at White Oak Formal Boutique/ Rooted BoutiqueBoutique Owner at White Oak Formal Boutique/ Rooted Boutique
Justin FritzJustin Fritz
Senior Account Executive at Hewlett-Packard SoftwareSenior Account Executive at Hewlett-Packard Software
PEYTON HOLDERPEYTON HOLDER
Shift Manager/Team Leader at Just Jump Trampoline ParkShift Manager/Team Leader at Just Jump Trampoline Park