Melissa Mota

• Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
• Trained and mentored new cashiers on customer service protocols and register systems.
• Managed scheduling and staffing to maintain optimal coverage during peak hours.
• Resolved customer inquiries and complaints to enhance overall shopping experience.
• Conducted regular audits of cash drawers to ensure adherence to financial policies.
• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.

Technical & System Abilities

• Legacy Software Proficiency: Navigating the company's proprietary FDM4 computer system and older DOS-based warehouse management software (WMS) to process orders.
• Data Entry Speed and Accuracy: Inputting high volumes of inventory data, customer claims, tracking numbers, and account updates under time constraints.
• Wholesale Order Management: Processing advanced transactions including backorders, price matching, drop shipments, volume quote processing, and shortage claims.

Operational & Pacing Abilities

• Rapid Back-to-Back Call Handling: Managing a continuous, nonstop stream of incoming client calls without downtime between conversations.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Multi-System Multitasking: Updating customer accounts, pulling up inventory logs, and reviewing company guidelines simultaneously while keeping the customer engaged.
• Strict Time Management: Balancing individual productivity metrics with team performance standards in a highly structured environment.

Communication & Industry Skills

• B2B Conflict Resolution: De-escalating tense situations with corporate clients, promotional product distributors, and retail business owners who face strict deadlines.
• Promotional Product Knowledge: Quickly learning and recalling alphabroder's massive inventory of imprintable apparel, accessories, brand guidelines, and decoration restrictions..
• Cross-Department Collaboration: Effectively relaying critical distribution information between customers, sales representatives, and warehouse logistics teams.