Melissa Mulkey
San Angelo,TX
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings including medical field experience. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver with a customer service and advocacy centered approach.
Overview
22
22
years of professional experience
Work History
Administrative Office Assistant
NoSaggs
02.2019 - 12.2022
- Assisted business owner with day-to-day operations
- Verified customer order information by email and/or phone
- Generated sales log and receipts through Quickbooks
- Utilized multiple platforms for order processing such as Amazon, Ebay, Walmart, Etsy and the private store front
- Assisted in the manufacturing of the product
- Responsible for quality control of the product
- Printed sales invoices, packed orders and shipped product
- Adhered to a daily order processing goals and shipping quota.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Used computer software to store and retrieve data.
Assistant Dog Groomer
Pampered Pets
01.2015 - 06.2016
- Assisted owner in daily operations of grooming salon
- Checked-in pets for grooming, obtaining contact info and instructions
- Performed data entry of client's information into schedule and computer
- Bathed, dried and groomed all breeds of dogs and cats
- Clipped pet's nails
- Processed customer payments including cash, credit card and checks
- Maintained sales log and accurate cash drawer
- Moderated Facebook business account
- Ran errands for owner to obtain various supplies
- Performed daily cleaning of the salon.
Patient Access Registrar
Midland Memorial Hospital
08.2007 - 07.2008
- Responsible for checking patients in for appointments
- Performed data entry of patient's information
- Utilized hospital specific software including Epic
- Verified health insurance information
- Coded visits for proper billing of insurance
- Calculated patient's out of pocket cost.
- Responsible for getting diagnostic appointments scheduled for patients
- Advised patients on preparation for diagnostic per doctor's order
- Answered patient questions about procedures
- Obtained proper doctors' orders for specific procedure and/or imaging
- Assisted mammography techs with various tasks.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Updated and maintained customer information, documents and records.
Call Center Customer Service Representative
AT&T Cingular Wireless
04.2001 - 12.2004
- Provided excellent customer service over the phone
- Verified customers account information
- Assisted customers about phone plan options
- Answered customers questions regarding billing
- Researched billing discrepancies and made bill adjustments
- Escalated billing issues if unable to resolve in Tier 1
- Processed payments over the phone including credit card and e checks
- Utilized company specific software such as Telegence and Access
- Maintained daily accurate call logs
- Met daily and monthly quotas for call times and customer retention
- Passed monthly quality assurance evaluations for outstanding customer service.
Education
Liberal Arts And General Studies
Midland College
Midland, TXHigh school diploma -
Ridgeview High School
Bakersfield, CA06.1998
Skills
- Office administration
- Invoice Processing
- Filing and data archiving
- Medical terminology
- Insurance coverage verification
Timeline
Administrative Office Assistant
NoSaggs
02.2019 - 12.2022
Assistant Dog Groomer
Pampered Pets
01.2015 - 06.2016
Patient Access Registrar
Midland Memorial Hospital
08.2007 - 07.2008
Call Center Customer Service Representative
AT&T Cingular Wireless
04.2001 - 12.2004
Liberal Arts And General Studies
Midland College
High school diploma -
Ridgeview High School
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