Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Myers

Raleigh,NC

Summary

Capable Public Health professional well-versed in collaborating with patients and healthcare team members to help increase access to medications and quality healthcare. Exceptional collaboration skills and vast experience working across different healthcare sectors to achieve outcomes. Increased specialty prescription count by 54% in just one year of stepping into management role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
04.2022 - Current
  • Facilitated 54% YTD growth in specialty prescriptions and added new categories by fostering new relationships with providers across NC and implementing new Prior Authorization protocols
  • Increased total prescription count by 36% and number of new to Walgreens specialty patients by 47% over 12 months
  • Created new workflow processes in pharmacy to ensure all technicians are cross-trained
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

Senior Certified Pharmacy Technician

Walgreens
10.2020 - Current
    • Assisted patients with complex disease states manage medications and addressed questions from patients and healthcare providers
    • Increased affordability for patients by seeking out copay cards, grant funding, and patient assistance programs
    • Resolved non-routine issues like third-party billing, computer system, and customer service issues
    • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information

Lactation Specialist

ECU Health
12.2013 - 01.2017
  • Counseled 10-15 breastfeeding mothers per day in outpatient clinic and via telephone
  • Developed community health programs to help improve health and well-being based on identified needs
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Promoted available resources and connected individuals with services across Eastern NC

Education

Bachelor of Science - Public Health

East Carolina University
Greenville, NC
12.2014

Associate of Arts - Liberal Arts And General Studies

Pitt Community College
Winterville, NC
12.2012

Some College (No Degree) - Psychology

Villanova University
Villanova, PA

Skills

  • Team Collaboration
  • Pharmacy Operations Management
  • Patient Education
  • Quality Assurance
  • Project Implementation
  • Creative Thinking

Certification

  • CPhT - Certified Pharmacy Technician (PTCB) March 2021 - Present

Timeline

Pharmacy Operations Manager

Walgreens
04.2022 - Current

Senior Certified Pharmacy Technician

Walgreens
10.2020 - Current

Lactation Specialist

ECU Health
12.2013 - 01.2017

Bachelor of Science - Public Health

East Carolina University

Associate of Arts - Liberal Arts And General Studies

Pitt Community College

Some College (No Degree) - Psychology

Villanova University

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Melissa Myers