Melissa Nappa
Pinellas Park,FL
Summary
Driven Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Fortrea Specialty Pharmacy
2022.11 - 2024.01
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
2004.11 - 2021.06
- Supervised daily operations of the pharmacy including, but not limited to maintaining accurate patient records, assisting pharmacists, coaching and training employees, and scheduling
- Prepared prescription orders and communicated regularly with pharmacists to ensure medication safety and accuracy
- Ensured compliance with state regulations within the pharmacy by monitoring technician activities and reviewing documentation
- Conducted weekly inventory counts and reconciled monthly inventory reports to maintain accuracy and track loss prevention
- Verified patient information and insurance coverage including contacting doctors/providers as needed
- Supervised sales floor employees in backroom procedures, display setup/takedown, customer service, payroll processing and loss prevention
- When needed, stepped in to assist with running cash register, answering customer questions, and stocking inventory
- Maintained up-to-date knowledge of current sales, promotions, policy changes, and security practices to efficiently manage the store location.
Education
High School Diploma, Class of 2003 Business Education Technology Academy Magnet Program graduate -
Gibbs High School
Skills
- Prescription Filling
- Drug Inventory Management
- Regulatory Compliance
- Drug Utilization Review
- Drug Inventory Control
- Drug Safety
- Supply Restocking
- Workflow Optimization
- Insurance Verification
- Medication Dispensing
- Insurance Billing
- Processing Payments
- Pharmaceutical Calculations
- Pharmacy and Customer Records Management
- Receiving Incoming Supplies
- Team Collaboration
- Secure Storage of Medications
- Patient Confidentiality
- Staff Development
- Problem-Solving Skills
- Stocking Shelves
- Healthcare Regulations
- Medication Labels
- Interpreting and Processing Medication Orders
- Confidentiality and HIPAA
- Labeling Accuracy
- Decision Making
- Inventory Management
- Critical Thinking
- Order Processing
- Certified Pharmacy Technician
Certification
CPHT
Timeline
Pharmacy Technician
Fortrea Specialty Pharmacy
2022.11 - 2024.01
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
2004.11 - 2021.06
High School Diploma, Class of 2003 Business Education Technology Academy Magnet Program graduate -
Gibbs High School
CPHT
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