Melissa Penter
Indianapolis,IN
Summary
Highly motivated Office Assistant and recent Master of Social Work graduate seeking a position to leverage my strong communication, problem-solving, and interpersonal skills. I am eager to contribute to a dynamic team environment, particularly in administrative support or customer service roles.
Overview
7
7
years of professional experience
Work History
Office Assistant
Peters Auto Service
Indianapolis, IN
03.2018 - Current
- Coordinated office operations, scheduling appointments, maintaining files, and handling customer inquiries
- Handled administrative responsibilities such as generating invoices, processing payments, and ordering parts and supplies
- Executed data entry tasks by generating reports on repair times and costs
Social Work Case Manager Intern
Community Hospital South
Indianapolis, IN
08.2023 - 05.2024
- Conducted patient assessments to identify discharge needs and collaborated with a multidisciplinary team to ensure comprehensive care plans
- Developed patient discharge plans, helping to ensure smooth transitions from hospital to home care
- Connected patients with necessary community resources, improving their access to ongoing support
- Documented patient interactions and care plans, ensuring compliance with healthcare regulations
Social Work Intern
Indiana Recovery Network / Indiana Addictions Issues Coalition
Indianapolis, IN
08.2021 - 05.2022
- Participated in advocacy events and educational workshops to raise awareness about addiction and recovery
- Conducted research and contributed to reports and projects, helping to shape the organization’s initiatives
- Participated in interdisciplinary ECHO meetings, fostering collaboration across mental health and addiction support services
Social Work Intern
Nina/Bowen Scholar Program
Indianapolis, IN
01.2020 - 04.2020
- Assisted with processing scholarship applications and recruitment efforts, contributing to the program’s growth and outreach
- Researched and identified new resources to enhance the support for current scholars, improving engagement and success rates
Social Work Intern
Premier Hospice
Indianapolis, IN
06.2019 - 08.2019
- Provided emotional and practical support to terminally ill patients and their families during end-of-life care
- Offered companionship and emotional support, improving the patients’ and families' quality of life during difficult times
- Assisted in identifying patients’ needs through outbound calls, ensuring timely and effective support
Education
Master of Social Work (MSW) -
Indiana University Purdue University
05.2024
Bachelor of Social Work (BSW) -
Indiana University Purdue University
05.2022
Associate of Science -
Ivy Tech Community College
05.2020
Skills
- Communication
- Case Management
- Time Management
- Data Management
- Strong problem solver
- Organizing and categorizing
Timeline
Social Work Case Manager Intern
Community Hospital South
08.2023 - 05.2024
Social Work Intern
Indiana Recovery Network / Indiana Addictions Issues Coalition
08.2021 - 05.2022
Social Work Intern
Nina/Bowen Scholar Program
01.2020 - 04.2020
Social Work Intern
Premier Hospice
06.2019 - 08.2019
Office Assistant
Peters Auto Service
03.2018 - Current
Master of Social Work (MSW) -
Indiana University Purdue University
Bachelor of Social Work (BSW) -
Indiana University Purdue University
Associate of Science -
Ivy Tech Community College
Similar Profiles
Joey GoettlJoey Goettl
Lawn Care Service at Peters Lawn ServiceLawn Care Service at Peters Lawn Service
Jonah PetersJonah Peters
Mechanic Apprentice at Peters' Drilling & Pump Service Inc.Mechanic Apprentice at Peters' Drilling & Pump Service Inc.
David AllendeDavid Allende
Automotive Service Regional Manager at USA Auto Service/ Purrfect Auto ServiceAutomotive Service Regional Manager at USA Auto Service/ Purrfect Auto Service
Jide AdeshiyanJide Adeshiyan
Associate Operations Manager at CSL PlasmaAssociate Operations Manager at CSL Plasma
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines