Melissa Roback
Stevens Point,WI
Summary
Proactive and customer-focused, excelled at McDonald's by enhancing guest experiences and streamlining operations. Demonstrated exceptional multitasking and teamwork, significantly improving service efficiency. Skilled in cash handling and problem-solving, I ensured a clean, welcoming environment, contributing to the team's success. My dedication to excellence was evident in my role as a crew-trainer, showcasing leadership and a commitment to quality.
Overview
14
14
years of professional experience
Work History
Crew Member
McDonald's
10.2010 - 12.2024
- Worked front counter, drive-thru and lobby.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Always kept busy even during slower business periods.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by smiling, greeting, and making sure guests always felt welcome.
- Stocked up lobby, drive-thru, and front counter stations to prepare for breakfast and lunch hour.
- Helped to maintain a clean, safe, and organized work environment for other teammates.
- Helped to maintain clean and working equipment and making sure a manager was told if anything wasn't working properly.
- Helped to maintain a clean and safe lobby to ensure guests would have comfortable eating experience.
- Maintained high standards of personal hygiene and cleanliness; always wore proper uniform, hate, shoes, and name-tag.
- Worked as a crew-trainer for a short period of time.
Education
High School Diploma -
Stevens Point Area Senior High (SPASH)
Stevens Point, WISkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Store opening and closing
Timeline
Crew Member
McDonald's
10.2010 - 12.2024
High School Diploma -
Stevens Point Area Senior High (SPASH)
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