Hi, I’m
Melissa Rodriguez
Vancouver,WA
Summary
Bilingual Scheduler fluent in Spanish and English. Familiar with EHR systems. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated detail-oriented team player with strong organizational skills. Successful experience in fast-paced office settings. Expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
years of professional experience
Work History
Vancouver Clinic
Surgery Scheduling Coordinator
05.2022 - Current
Job overview
- Scheduled surgery and in office procedures
- Resolved scheduling conflicts to maintain high-quality patient services.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated with facilities to set up surgeries.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Dermatology Associates Of Southwest Washington
Scheduling Coordinator
02.2020 - 02.2023
Job overview
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Lifeline Connections Rehab
Residential Aide
09.2016 - 02.2020
Job overview
- Scheduled appointments for clients
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Fishers Landing Assisted Living
Scheduling Coordinator
02.2010 - 08.2016
Job overview
- Scheduled appointments
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Fort Vancouver High SchoolVancouver, WA
High School Diploma
06.1999
Skills
- Schedule Coordination
- Computer Proficiency
- Insurance Verification
- HIPAA Compliance
- Data entry proficiency
- Collaboration and Teamwork
- Problem-Solving
- Organization and Time Management
- Relationship Building
- Patient coordination
- Electronic Recordkeeping
- Calendar Management
- Medical Charting
- Documentation and Recordkeeping
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Vancouver Clinic
05.2022 - Current
Scheduling Coordinator
Dermatology Associates Of Southwest Washington
02.2020 - 02.2023
Residential Aide
Lifeline Connections Rehab
09.2016 - 02.2020
Scheduling Coordinator
Fishers Landing Assisted Living
02.2010 - 08.2016
Fort Vancouver High School
High School Diploma