MELISSA ROQUE
Johnston,RI
Summary
Hardworking and reliable & focused on going above and beyond to support team and serve customers. Fast paced Trained and offering top-notch abilities. Motivated to continue to learn and grow professionally open to new opportunities.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Village Medical bought out by Breakwater Primary
Pawtucket, Rhode Island
11.2021 - Current
- Secured insurance verifications
- Managed telephone communications, distributed mail and faxes, and organized patient files for efficient operations.
- Coordinated patient appointments, communicated notifications, and addressed rescheduling needs to optimize scheduling flow.
- Relayed messages between team members and patients to ensure efficient communication.
- Processed requests for records from outside sources.
- Prepared for next day's patients by pulling charts and confirming appointments.
- Scanned and filed patient information into medical records.
Front Desk Receptionist
Nardone Medical bought out by Village Medical
Pawtucket, RI
01.2019 - 11.2021
- Obtained insurance verifications and pre-authorizations to ensure timely patient care.
- Scheduled patient appointments and managed rescheduling to optimize clinic workflow.
- Answered telephones and prepared patient files to facilitate efficient communication and service.
- Scanned and filed patient information into medical records.
Call Center Customer Service Representative
Medicare Concierge Team BCBS RI
East Providence, RI
07.2017 - 12.2018
- Deescalated aggressive customer behavior by remaining calm, composed, and polite.
- Resolved customer issues and answered product questions by engaging to understand needs.
- Applied disclosures, provisions, and enrollment policies consistently across accounts.
Hotel Front Desk Receptionist
Courtyard by Marriott
Warwick, RI
01.2015 - 10.2018
- Managed check-in, check-out and guest service tasks.
- Registered and assigned rooms to guests, provided room keys, received messages, and maintained guest accounts to ensure smooth operations.
- Verified customer credit and established modes of payment for accommodations provided.
- Managed guest complaints and resolved disputes to enhance customer satisfaction and maintain service standards.
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
- Informed housekeeping staff of vacated rooms needing cleaning to facilitate timely room readiness for incoming guests.
Education
High School Diploma -
The Met High School
Providence, RI06-2014
Skills
- Appointment scheduling
- Telephone Management
- Client relations
- Problem Resolution
- Bilingual Communication
- Product expertise
Timeline
Front Desk Receptionist
Village Medical bought out by Breakwater Primary
11.2021 - Current
Front Desk Receptionist
Nardone Medical bought out by Village Medical
01.2019 - 11.2021
Call Center Customer Service Representative
Medicare Concierge Team BCBS RI
07.2017 - 12.2018
Hotel Front Desk Receptionist
Courtyard by Marriott
01.2015 - 10.2018
High School Diploma -
The Met High School