Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Eau Claire,WI

Summary

Dynamic General Manager with a strong focus on budget management, staff training, and customer service. Proven experience in enhancing operational efficiency and ensuring policy compliance.

Overview

9
9
years of professional experience

Work History

General Manager

Bresinas Bar and Grill
Tilden , WI
06.2016 - 11.2025
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Head Cook

ECASD
Eau Claire, Wisconsin
10.2016 - 08.2023
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Ensured compliance with all relevant laws and regulations regarding food safety.
  • Enforced strict health and hygiene standards in the kitchen and work areas.
  • Assessed staff performance and provided constructive feedback and training.
  • Generated food production sheets to forecast product and volume requirements based on menu selections.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.

Education

High School Diploma -

Mayo Senior High School
Rochester, MN
06-1995

Skills

  • Budget management
  • Staff training
  • Inventory control
  • Customer service
  • Policy compliance
  • Operations management
  • Food safety standards
  • Time management
  • Team leadership
  • Quality assurance
  • Conflict resolution
  • Problem solving
  • Cost control
  • Customer relations
  • Leadership and team building
  • Team training and development
  • Team player
  • Leader
  • Safety protocol

Timeline

Head Cook

ECASD
10.2016 - 08.2023

General Manager

Bresinas Bar and Grill
06.2016 - 11.2025

High School Diploma -

Mayo Senior High School