Melissa Smith
Milam
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
2001
2001
years of post-secondary education
Work History
General Manager
Sportsman’s Cafe/ Al’s RV Resort
Hemphill
09.2020 - Current
- Managed daily operations of cafe and RV resort to ensure smooth service.
- Supervised staff to maintain high customer service standards and team morale.
- Developed and implemented operational procedures for efficiency in service delivery.
Backend Manager
Lowes Home Improvment
Palestine
09.2015 - 08.2020
- Oversaw daily operations of backend processes for retail environment.
- Managed team schedules and assignments to ensure workflow efficiency.
- Collaborated with cross-functional teams to streamline inventory management.
Manager
Dollar General
Elkhart
07.2011 - 06.2015
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff to maintain high levels of customer service and satisfaction.
- Organized inventory management processes to streamline stock replenishment efforts.
Education
Slocum ISD
Slocum, TXSkills
- Operational management
- Customer service
- Staff supervision
- Process improvement
Timeline
General Manager
Sportsman’s Cafe/ Al’s RV Resort
09.2020 - Current
Backend Manager
Lowes Home Improvment
09.2015 - 08.2020
Manager
Dollar General
07.2011 - 06.2015
Slocum ISD