Melissa Spencer
Surgical Coordinator
Marietta,Georgia
Summary
MA/Surgical Coordinator with 10 years of combined medical experience in Pediatric ENT as well as Ophthalmology experience excelling in patient coordination and communication. Proven ability to streamline workflows and enhance patient care through effective scheduling and education. Fluent in Spanish, I prioritize professionalism and confidentiality while ensuring optimal outcomes in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Surgical Coordinator
Peach Pediatric ENT
12.2023 - Current
- Coordinated surgical schedules, ensuring optimal workflow for pediatric ENT procedures.
- Assisted in patient intake and preparation for surgical interventions, enhancing overall efficiency.
- Communicated effectively with medical staff to relay critical information regarding patient needs.
- Maintained accurate records of surgical appointments and patient encounters within electronic systems.
Preschool Teacher
Sandy Plains Baptist Church
08.2020 - 12.2024
- Developed and implemented age-appropriate lesson plans to enhance child development.
- Cultivated a positive learning environment to encourage social and emotional growth.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Monitored classroom activities to ensure safety and adherence to educational standards.
Stay at Home Parent
NA
07.2014 - 08.2020
Customer Care Representative
Woolfson Eye Institute
2012 - 07.2014
- Resolved customer inquiries and issues efficiently through phone, email, and in-person interactions.
- Maintained accurate records of customer interactions in CRM system to enhance service delivery.
- Collaborated with team members to improve response times and streamline communication processes.
- Provided training and support to new staff on best practices in customer care procedures.
- Scheduled patients appropriately according to Doctor prefrences.
Triage Nurse
Woolfson Eye Institute
2010 - 07.2012
- Assessed patient conditions to prioritize care needs effectively.
- Collaborated with healthcare teams to coordinate patient treatment plans.
- Educated patients on pre-operative and post-operative care protocols.
- Utilized electronic health records to document patient assessments accurately.
MA/Triage Medical Assistant
Pediatric Ear, Nose and Throat of Atlanta
06.2006 - 2010
- Streamlined patient intake process, enhancing workflow efficiency in a fast-paced clinic environment.
- Assisted in triaging patients based on urgency, ensuring timely care delivery for pediatric cases.
- Educated families on post-operative care and procedures, improving patient understanding and compliance.
Education
Certificate of Technical Studies - Medical Assistant
Gwinnett Technical College
Lawrenceville, GA 05.2001 -
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Able to work in a fast paced environment, while ensuring patient care
- Fluent in Spanish
- 10 years medical field experience
- Medical terminology proficiency
- EMR updating
- Obtaining authorizations
- Educating patients
- Facility coordinating
Timeline
Surgical Coordinator
Peach Pediatric ENT
12.2023 - Current
Preschool Teacher
Sandy Plains Baptist Church
08.2020 - 12.2024
Stay at Home Parent
NA
07.2014 - 08.2020
MA/Triage Medical Assistant
Pediatric Ear, Nose and Throat of Atlanta
06.2006 - 2010
Certificate of Technical Studies - Medical Assistant
Gwinnett Technical College
05.2001 -
Customer Care Representative
Woolfson Eye Institute
2012 - 07.2014
Triage Nurse
Woolfson Eye Institute
2010 - 07.2012