Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Stapel

Sarver,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Hei-Way LLC.
07.2022 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Certified weigh master functions in addition to deposits and dispatching.

Inside Sales Specialist

Pitt Specialty Supply Inc.
05.2018 - 03.2020
  • Created and updated customer accounts with relevant information.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Developed and deepened customer relationships to drive revenue growth.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Customer Service Executive

Pitt Specialty Supply Inc.
07.2016 - 05.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.

Customer Support Associate

Premier Postal Plus
05.2014 - 07.2016
  • Responded to customer requests for products, services and company information.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Provided primary customer support to internal and external customers.
  • Provided services such as weighing, packaging, and tracking products for shipping with international carriers such as DHL, Fed Ex, and UPS.
  • Operated a large commercial blotting machine for large engineer related drawings, blueprints, and technical drafts.

Education

Associate of Applied Science - Liberal Arts And Sciences

CCAC North
Pittsburgh, PA
06.1994

Skills

  • Back Office Operations
  • Customer Service
  • Document Retrieval
  • PC Proficiency
  • Account Balancing
  • Report Analysis
  • Process Optimization
  • Data Entry Documentation
  • Sales Plan Implementation
  • Customer and Client Relations
  • Critical Thinking
  • Reading Comprehension

Accomplishments

  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Scheduling - Organized technician schedule for customer jobs.

Timeline

Administrative Assistant

Hei-Way LLC.
07.2022 - 07.2023

Inside Sales Specialist

Pitt Specialty Supply Inc.
05.2018 - 03.2020

Customer Service Executive

Pitt Specialty Supply Inc.
07.2016 - 05.2018

Customer Support Associate

Premier Postal Plus
05.2014 - 07.2016

Associate of Applied Science - Liberal Arts And Sciences

CCAC North

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Melissa Stapel