Melissa Starks
Summary
Hardworking job seeker with strong organizational skills and customer service skills looking for full time position with the ability to learn new skills.
Overview
18
18
years of professional experience
Work History
Delivery Associate
Boise Route Works
10.2023 - 01.2024
- Load and organize packages into van assigned for the day
- Deliver amazon packages to customers following route given and following customer notes.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Community Based Rehabilitation Services/Case Management
Pathways of Idaho
01.2022 - 10.2023
- When assigned clients, contacted them to set up first appointment and then maintain consistent schedule with them
- Help clients learn skills that can help them become more independent
- Link clients to community resources that they needed
- Assisted client in completing paperwork in a timely manner for their services including treatment plan updates.
- Contributed to a positive workplace environment by actively engaging in team meetings and offering helpful suggestion when appropriate.
- Ensure that all HIPAA laws are being followed along with company policies.
Security Officer
Securitas
01.2019 - 06.2021
- Provide customer service to all personnel that I come in to contact with
- Ensure that procedure is always followed
- Screen items when needed
- Thoroughly write up and document any incident reports as needed
- Assist in training new hires
- Prioritize time sensitive tasks to ensure completion in a timely manner
- Communicate efficiently and effectively via email, phone, and radio.
Customer Service Representative/ Food Service Representative
Jacksons
10.2016 - 10.2018
- Assist with ringing customers up at the registers and maintaining great customer service
- Help stock shelves and coolers when they were low on product and when the items came in the store
- Prep, made and cooked the hot food that was sold in store.
Customer service associate
Hastings
10.2010 - 10.2016
- Routinely assisted customers with any questions, helping them find product that they wanted and ensuring excellent customer service
- Stocked product as it came in
- Rang customers up at the registers
- Assisted in training employees when they would move into the department from the front counter.
Collection Call Agent
Citi
02.2014 - 08.2014
- Take calls from customers
- Accept and process payments and set up payment plans on customer accounts
- Made calls to clients that were pass due.
Sales representative
Cutco
03.2010 - 07.2010
- Schedule appointments with clients
- Complete presentations of the knives from Cutco
- Compiled customer orders for processing.
Prep Cook, Cashier, Dishwasher, Buffet Line Server
Taco Del Mar
05.2008 - 03.2010
- Involved in all aspects of customer orders, from when the food came in, to cleaning after the customers left
- Assist with customer orders, ringing them up and processing payments
- Regularly clean and maintain an inviting environment.
Tutor
Student Success Program at Boise State University
09.2007 - 05.2009
- Help students with various math and physics.
Sales representative/Cashier
Mervyns
11.2006 - 02.2008
- Aided customers with any questions, finding clothing and ringing them up.
Tutor
Mathnasium
12.2005 - 06.2006
- Assisted kids from the ages of 10 – 16 with various math
Education
High School Diploma, AP Language And Composition, AP Calculus, Yearbook (2 Year) -
Desert Christian Schools
Lancaster, CABachelor of Arts - Psychology
Boise State University
Boise, ID05.2012
Skills
- Customer Service
- Organizational skills
- Training New Staff
- Package Handling
- GPS Navigation
- Cash Handling
- Active listening
- Time management
- HIPAA Compliance
- Word, Excel
- Scheduling
- Communication
Associated Membership
- Build a House Club
- CSF (California Scholarship Federation)
- CSF Cabinet Club - a 12th grade reprehensive
- US Achievement Academy in Algebra 2
- US Achievement Academy in Trigonometry
- US Achievement Academy in English
- Honors Roll
- Principal's List
Volunteer Experience
- Helped with people at the AV Fair in 2002 and 2003
- Went to Mexico to build a house for homeless people
- Helped do the books for the volleyball team in 2003, 2004, and 2005
- Helped with VBS (Vacation Bible School) in the summer of 2003 and 2004
Timeline
Delivery Associate
Boise Route Works
10.2023 - 01.2024
Community Based Rehabilitation Services/Case Management
Pathways of Idaho
01.2022 - 10.2023
Security Officer
Securitas
01.2019 - 06.2021
Customer Service Representative/ Food Service Representative
Jacksons
10.2016 - 10.2018
Collection Call Agent
Citi
02.2014 - 08.2014
Customer service associate
Hastings
10.2010 - 10.2016
Sales representative
Cutco
03.2010 - 07.2010
Prep Cook, Cashier, Dishwasher, Buffet Line Server
Taco Del Mar
05.2008 - 03.2010
Tutor
Student Success Program at Boise State University
09.2007 - 05.2009
Sales representative/Cashier
Mervyns
11.2006 - 02.2008
Tutor
Mathnasium
12.2005 - 06.2006
High School Diploma, AP Language And Composition, AP Calculus, Yearbook (2 Year) -
Desert Christian Schools
Bachelor of Arts - Psychology
Boise State University
Similar Profiles
Joaquin ChavezJoaquin Chavez
Student Software Developer at Boise Code WorksStudent Software Developer at Boise Code Works
Dyllan StokesDyllan Stokes
Parts & Accessories Specialist at Route 1 MotorsportsParts & Accessories Specialist at Route 1 Motorsports
Patrick Jay EasterlingPatrick Jay Easterling
Store Manager at Specialized Bicycle Components dba The Bike RouteStore Manager at Specialized Bicycle Components dba The Bike Route
Malachi Tyriq YoumanMalachi Tyriq Youman
Delivery Associate at Yo-man InflatablesDelivery Associate at Yo-man Inflatables
Dhruv KalyanDhruv Kalyan
Delivery Associate at Ontario Cash & CarryDelivery Associate at Ontario Cash & Carry