Melissa Tohom Herandez
Los Angeles,CA
Summary
Motivated individual with experience in customer service and resolving client inquiries and complaints. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. High experience in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Driver
Uber
11.2023 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Professional Nail Technician
Delivery Service, Business Owner
09.2022 - 05.2024
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
Customer Service Representative
24/7.ai
01.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Telus International
07.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
Criminalistics in Forensic Sciences -
Universidad Mariano Galvez De Guatemala
Guatemala11.2023
Manicurist And Pedicurist, Acrylic Nail Specialist -
INTECAP
Guatemala09.2022
Criminologist -
Universidad Mariano Galvez De Guatemala
Guatemala08.2021
Skills
- Customer Service
- Problem-Solving
- Patience and understanding
- Flexible Schedule
- Punctuality
- Relationship Building
- Service Quality
- Problem-solving abilities
- Multitasking
- Adaptability
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver
Uber
11.2023 - 06.2024
Professional Nail Technician
Delivery Service, Business Owner
09.2022 - 05.2024
Customer Service Representative
24/7.ai
01.2021 - 04.2022
Customer Service Representative
Telus International
07.2019 - 09.2020
Criminalistics in Forensic Sciences -
Universidad Mariano Galvez De Guatemala
Manicurist And Pedicurist, Acrylic Nail Specialist -
INTECAP
Criminologist -
Universidad Mariano Galvez De Guatemala
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