Melissa Tomlin
Newark,NJ
Summary
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
11
11
years of professional experience
Work History
Scheduler
Patient Care Home Health Agency
Morristown, NJ
09.2025 - Current
- Coordinated patient schedules, optimizing resource allocation and improving service delivery efficiency.
- Managed communication between healthcare providers and patients to ensure timely appointments and adherence to care plans.
- Developed and maintained scheduling systems that enhanced operational workflows and minimized scheduling conflicts.
- Trained new staff on scheduling protocols, contributing to improved team performance and consistency in patient care.
Patient Service Representative
CityMD
Union, NJ
09.2023 - 08.2025
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Collaborated with medical staff to ensure accurate patient record management and information exchange.
- Implemented process improvements, enhancing overall office efficiency and patient satisfaction rates.
Coordinator
Heritage Home Healthcare
West Orange, NJ
01.2019 - 05.2023
- Coordinated scheduling for patient care, ensuring optimal staff allocation and resource utilization.
- Developed training materials, enhancing onboarding processes for new team members.
- Streamlined communication between healthcare providers, improving service delivery efficiency.
- Implemented quality control measures, ensuring compliance with healthcare standards and regulations.
Direct Support Professional
Community Access Unlimited
Union, NJ
02.2015 - 01.2019
- Provided individualized support to enhance daily living skills for clients with disabilities.
- Assisted clients in navigating community resources, promoting independence and social integration.
- Collaborated with multidisciplinary teams to develop personalized care plans for each client.
- Implemented behavior management strategies to address challenging behaviors effectively.
Education
High School Diploma -
Westside
Newark, NJ06-2025
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
Timeline
Scheduler
Patient Care Home Health Agency
09.2025 - Current
Patient Service Representative
CityMD
09.2023 - 08.2025
Coordinator
Heritage Home Healthcare
01.2019 - 05.2023
Direct Support Professional
Community Access Unlimited
02.2015 - 01.2019
High School Diploma -
Westside