Summary
Overview
Work History
Skills
Timeline
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Melissa Torres

Glendale,AZ

Summary

Proactive and customer-focused, I excelled at Pokitomik, enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in cash handling and teamwork, I significantly contributed to a clean, welcoming environment, demonstrating a strong blend of interactive communication and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Crew Member

Andrea Garcia
02.2023 - 01.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Basic math
  • Initiative and Self-motivation
  • Safety awareness

Timeline

Crew Member

Andrea Garcia
02.2023 - 01.2025

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Melissa Torres