Melissa Trammell
Buda
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and administrative management.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Texas OAG- Open Records
Austin
09.2024 - Current
- Managed incoming open records requests efficiently and accurately.
- Organized and maintained confidential files and documents for easy access.
- Assisted in preparing correspondence and reports for legal proceedings.
- Provided administrative support to attorneys and staff as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Office Manager/Dispatcher Office Assistant
Cool Kings LLC
Buda
05.2019 - 09.2024
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and meetings for executive team members.
- Oversaw office supplies inventory and ordered necessary materials.
- Implemented filing systems to enhance document retrieval efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Contract Manager
Carnes Funeral Home
Texas City
03.2014 - 05.2019
- Managed vendor contracts ensuring compliance with company policies and regulations.
- Reviewed and negotiated terms of service agreements with suppliers and service providers.
- Coordinated contract renewal processes to maintain uninterrupted service delivery.
- Collaborated with internal teams to assess contract performance and compliance issues.
- Developed training materials for staff on contract management procedures and best practices.
- Oversaw the documentation process for all contractual agreements within the organization.
- Facilitated communication between legal counsel and operational teams regarding contract matters.
- Analyzed industry trends to inform strategic decisions on vendor partnerships and contracts.
- Developed standard operating procedures related to contract management activities.
- Ensured all changes to existing contracts were documented and approved in accordance with established policies.
- Developed contract templates and updated policies and procedures to maintain contracting consistency.
- Managed the renewal process for expiring contracts, including negotiating new terms as needed.
- Conducted training sessions on contract management principles for staff members.
Education
Associate of Science - Mortuary Sciences
San Jacinto College
Pasadena, TX 09.2014 - 06.2016
Bachelor of Arts - Business Administration
Alvin Community College
Alvin, TX 08.2004 - 06.2008
Skills
- Microsoft Excel
- Document management
- Open records processing
- Correspondence preparation
- Contract administration
- Scheduling coordination
- Client relationship management
- Office organization
- Compliance monitoring
- Data entry accuracy
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Customer and client relations
- Account reconciliation
- Dedicated team player
- Training and coaching
- Risk management
- Skype
- Records management
- Business administration
- Typing 70 wpm
Certification
- Notary Public
Timeline
Administrative Assistant
Texas OAG- Open Records
09.2024 - Current
Office Manager/Dispatcher Office Assistant
Cool Kings LLC
05.2019 - 09.2024
Associate of Science - Mortuary Sciences
San Jacinto College
09.2014 - 06.2016
Contract Manager
Carnes Funeral Home
03.2014 - 05.2019
Bachelor of Arts - Business Administration
Alvin Community College
08.2004 - 06.2008